IMPORTANT INFORMATION FROM THE PARTNERS AT COLNE VALLEY GROUP PRACTICE
The partners at the Practice would like patients to be aware of some proposed changes at CVGP.
Nationally, there is a shortage of GPs whilst there is an increasing demand for appointments.
We have tried unsuccessfully to recruit for GPs who have left the Practice. We will continue to try and recruit and in the meantime are employing locum GPs in order to maintain the current high level of care we provide for our patients.
This may mean you are unable to see your first choice of GP, particularly for urgent problems.
Also nationally, there are funding issues for surgeries and we are affected by these, which in turn affect our ability to compete competitively in recruitment. Other Practices have been more public about their funding issues and we felt we needed to raise awareness that all Practices are affected to varying degrees.
We are aware that waiting time for routine appointments may be longer than patients would wish. Again this is reflected nationally.
In order to attempt to address this we propose to change the appointment system from the current triage system for urgent problems with routine appointments for less urgent issues, to a greater proportion of same day appointments for urgent problems.
Routine appointments will still be available.
As part of our efforts to maintain our service, we have employed a clinical pharmacist and are looking at employing other clinicians to see selected patients in addition to our excellent Advance Nurse Practitioners.
For this to work well for patients and the clinicians, we have instructed our staff to ask some basic details of the reason for the appointment. Please do not be offended if you ring and they ask these questions, it is so they can offer a suitable appointment or suggest you seek advice from another community service, for example, a community pharmacist or optician (for acute eye problem the PEARS scheme has been in operation for several years).
If your problem is not urgent please make a routine appointment in order to leave the urgent appointments for those patients who genuinely need these.
If you do need a same day appointment we would ask that you accept the time offered to allow later appointments to be used for patients presenting later in the day.
The new appointment system will be started in the coming weeks.
With regard to the move from Croft House to the Globe Mill, we have had confirmation that our proposal has been agreed. For more information, please see our relocation information pages.
Patients have also expressed concerns about the state of the building at Marsden; this may have contributed to rumours that there are plans to close Marsden Health Centre.
We can confirm there are NO plans to close it.
CVGP rent this building and are not responsible for maintenance and upkeep, however, we have raised a number of issues regarding maintenance with NHS property services and these are in the process of being addressed.
In line with GP contract requirements, all patients at Colne Valley Group Practice have been assigned a named GP. Please be assured that this does not affect your choice of clinician to see at the surgery in any way. If you wish to know the name of your named GP, please contact reception or ask at your next consultation.
The Practice Leaflet is available here Colne Valley Group Practice practice leaflet
We are pleased to announce that Care Quality Commission (CQC) rates both surgeries as GOOD.
CQC Report for Marsden Health Centre
Marsden Health Centre CQC report 2015
CQC Report for Colne Valley Family Doctors
Colne Valley CQC report 2015
Friends and Family Test
Croft House Patients - Take the test here
Marsden Health Centre Patients - Take the test here
Friends and Family Test Results
(Site updated 16/11/2018)